Refund and Returns Policy

Effective Date: February 24, 2025

Thank you for shopping at Chillratinie. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read our Refund and Returns Policy below for information on how we handle returns and refunds.

1. Returns Eligibility

You may return items within 30 days from the date of purchase for a full refund or exchange, provided the following conditions are met:

  • The item is unused and in the same condition that you received it.
  • The item is in its original packaging, including all tags, labels, and accessories (if applicable).
  • You provide proof of purchase, such as a receipt or order confirmation.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Items marked as “final sale” or “non-returnable” at the time of purchase
  • Gift cards
  • Personalized or custom-made items
  • Worn or used products (e.g., watches that show signs of wear or damage)

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at info@chillratinie.com or call (606) 658-2125 to notify us of your intent to return the product.
  2. Pack the Item: Ensure the item is securely packaged in its original packaging, with all original materials (manuals, tags, etc.) intact.
  3. Ship the Item: Send the item back to the following address:
    • Chillratinie
      180 Potter Branch Rd
      Oneida, Kentucky
      Please note: You are responsible for the cost of return shipping unless the item is defective or we made an error in the shipment.

4. Refund Process

Once we receive the returned item and confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method, and you will be notified by email once the refund is complete. Please note, processing time for refunds can take 5-10 business days, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us to discuss the exchange. Exchanges are subject to product availability.

6. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us immediately at info@chillratinie.com. We will provide instructions on how to return the item and issue a full refund or send a replacement at no additional charge. We may ask for photos of the damage to facilitate the process.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please reach out to us at:

Chillratinie
180 Potter Branch Rd
Oneida, Kentucky
Phone: (606) 658-2125
Email: info@chillratinie.com
Website: chillratinie.com

We appreciate your understanding and are committed to providing you with excellent customer service.