Shipping Policy

Effective Date: February 24, 2025

At Chillratinie, we aim to provide you with a smooth and timely shipping experience. Below is our Shipping Policy, which explains how we handle shipping for both domestic and international orders.

1. Order Processing Time

  • All orders are processed within 1-2 business days from the time of purchase. Business days are Monday through Friday, excluding holidays.
  • Orders placed on weekends or holidays will be processed on the next available business day.
  • Once your order has been processed and shipped, you will receive an email confirmation with tracking information (if applicable).

2. Shipping Methods and Costs
We offer various shipping options to meet your needs. Shipping costs are calculated based on the delivery address, the size and weight of the items in your order, and the shipping method selected at checkout. Available shipping methods may include:

  • Standard Shipping (estimated 3-7 business days)
  • Expedited Shipping (estimated 2-3 business days)
  • Overnight Shipping (next-day delivery, available for certain areas)
  • International Shipping (delivery times vary depending on the destination)

3. Domestic Shipping

  • Domestic orders within the United States will be shipped via reliable carriers such as USPS, UPS, or FedEx, depending on the selected shipping method.
  • Shipping times are estimates and can vary depending on location, weather conditions, and other factors.
  • Free standard shipping may be available for certain promotions or order amounts. Please check during checkout for eligibility.

4. International Shipping

  • We offer international shipping to select countries. Shipping fees and delivery times will vary depending on the destination.
  • International customers are responsible for any customs duties, taxes, and fees imposed by their country’s government. These charges are not included in the shipping cost and are due at the time of delivery.
  • Please allow additional time for international shipments to clear customs, which may cause delays.

5. Shipping Address

  • Please ensure that the shipping address provided is accurate and complete to avoid any delays or issues with delivery.
  • We are not responsible for shipping delays or lost items due to incorrect or incomplete address information.

6. Shipping Delays

  • While we strive to meet the estimated delivery times, delays may occur due to factors such as weather conditions, customs processing, or high shipping volumes.
  • If there is a delay with your order, we will do our best to notify you and provide updated shipping information. However, we cannot guarantee specific delivery dates.

7. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
  • If you do not receive tracking information or have issues tracking your order, please contact us at info@chillratinie.com.

8. Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us immediately at info@chillratinie.com. We will work with the carrier to investigate and resolve the issue.
  • If the item is damaged, please provide photos of the damage for processing a claim and possible replacement or refund.

9. P.O. Boxes and APO/FPO Addresses

  • We can ship to P.O. Boxes and APO/FPO addresses for domestic orders. Please ensure that the correct address format is used.
  • Certain shipping methods may not be available for P.O. Box or APO/FPO addresses.

10. Shipping Restrictions

  • Some items may be restricted for shipping to certain regions, including international destinations. These restrictions will be noted on the product page or during checkout.

11. Changes to the Shipping Policy

  • We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date. By continuing to use our website after changes are posted, you accept the modified terms.

12. Contact Us
If you have any questions about our shipping process or need assistance with an order, please feel free to contact us:

Chillratinie
180 Potter Branch Rd
Oneida, Kentucky
Phone: (606) 658-2125
Email: info@chillratinie.com
Website: chillratinie.com

Thank you for choosing Chillratinie! We are dedicated to providing you with fast and reliable shipping for a great shopping experience.