Sales Policy

Effective Date: February 24, 2025

At Chillratinie, we are committed to offering our customers a seamless and enjoyable shopping experience. Please review the following Sales Policy to understand the terms and conditions that apply to your purchases with us.

1. Pricing and Payment

  • All prices listed on our website and in-store are in US dollars.
  • We reserve the right to change prices at any time without notice. However, the price at the time of your order will be honored.
  • We accept the following payment methods for online and in-store purchases:
    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods (as available)
  • Payment must be made in full at the time of purchase, and we will not process or ship your order until payment is successfully received.

2. Order Confirmation and Shipping

  • Once your order is placed, you will receive an email confirmation with your order details and a tracking number (if applicable).
  • Orders will be processed within 1-2 business days. Shipping times vary depending on the destination and the shipping method selected during checkout.
  • We are not responsible for any delays caused by external factors such as weather conditions, postal service delays, or incorrect addresses provided at checkout.
  • Shipping charges will be calculated at checkout based on the shipping method selected.

3. Sales Tax

  • Sales tax will be applied to orders in accordance with the laws of the state of Kentucky. The applicable sales tax rate will be calculated at checkout based on your shipping address.

4. Product Availability

  • We make every effort to ensure that all items listed on our website are available for purchase. However, if an item is out of stock or unavailable, we will notify you as soon as possible and provide alternative options or issue a refund if applicable.
  • Product images and descriptions are provided to the best of our ability, but we cannot guarantee that the actual product will be exactly as depicted, as colors and details may vary due to lighting or display settings.

5. Promotions and Discounts

  • Promotional offers, discounts, and sales events are subject to specific terms and conditions, which will be clearly stated in the promotion details.
  • Discounts cannot be combined with other offers unless explicitly stated.
  • We reserve the right to cancel or modify any promotion at our discretion.

6. Returns and Exchanges

  • Please refer to our Refund and Returns Policy for detailed information regarding returns, exchanges, and refund processes.
  • All items returned or exchanged must meet the eligibility criteria outlined in the Refund and Returns Policy.

7. Customer Service and Support

  • Our customer service team is here to assist you with any inquiries or issues related to your order. If you need assistance, please contact us at:
    • Chillratinie
      180 Potter Branch Rd
      Oneida, Kentucky
      Phone: (606) 658-2125
      Email: info@chillratinie.com
      Website: chillratinie.com

8. Limitation of Liability

  • Chillratinie is not liable for any indirect, incidental, or consequential damages resulting from the purchase or use of our products. We are also not responsible for any third-party claims, damages, or issues arising from the products purchased through our website or in-store.

9. Terms and Conditions Acceptance

  • By making a purchase from Chillratinie, you agree to abide by this Sales Policy. We may update or change this policy at any time, and the changes will be posted on this page with the updated effective date.

Thank you for shopping at Chillratinie! We appreciate your business and are here to ensure your experience is exceptional.