Payment Policy

Effective Date: February 24, 2025

At Chillratinie, we are committed to providing a seamless and secure shopping experience for our customers. This Payment Policy outlines the methods of payment accepted on our website and in-store, as well as the terms associated with processing payments.

1. Accepted Payment Methods
We accept the following payment methods for both online and in-store purchases:

  • Credit/Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal
  • Other payment methods: Additional payment methods may be accepted from time to time. Please refer to our website during checkout for available options.

2. Payment Process

  • All payments must be made in full at the time of purchase. Your order will not be processed or shipped until we have received confirmation of your payment.
  • For online orders, once you complete the payment process, you will receive an email confirmation with the details of your order, including a tracking number if applicable.
  • If you experience any issues during the payment process, please contact us at info@chillratinie.com or call (606) 658-2125 for assistance.

3. Payment Security

  • We take your privacy and security seriously. All transactions are encrypted using secure payment systems to protect your payment information.
  • We use industry-standard encryption methods to protect your sensitive data, including your credit card details.
  • Chillratinie does not store your credit card information on our servers. Payment details are processed by trusted third-party payment processors.

4. Sales Tax

  • Sales tax is applicable to purchases in the state of Kentucky. The applicable sales tax rate will be automatically calculated at checkout based on your shipping address.
  • You are responsible for paying any applicable taxes, duties, or fees for international orders.

5. Payment Authorization and Fraud Prevention

  • All payments are subject to authorization by your bank or payment processor. If your payment is declined or flagged for potential fraud, we may ask for additional verification before processing the order.
  • We reserve the right to refuse or cancel an order if we suspect fraudulent activity or if payment authorization fails.

6. Payment Errors or Issues

  • If you believe there has been an error in processing your payment (such as an incorrect charge or duplicate charge), please contact us immediately. We will work with you to resolve the issue and issue refunds when necessary.

7. Payment Refunds

  • Refunds will be issued to the original payment method for eligible returns or cancellations. Please refer to our Refund and Returns Policy for more information on how refunds are processed.
  • Refund processing times may vary depending on your payment provider but generally take 5-10 business days.

8. Currency

  • All transactions on our website are processed in US dollars (USD). If you are paying from outside the United States, your payment provider may charge foreign transaction fees or currency conversion fees.

9. In-Store Payments

  • In addition to the methods listed above, we also accept cash and may accept other in-store payment options, such as mobile payments (e.g., Apple Pay, Google Pay). Please inquire at our store for any available payment options.

10. Changes to the Payment Policy

  • We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. By continuing to use our website after changes are posted, you accept the modified terms.

11. Contact Us
If you have any questions regarding this Payment Policy or need assistance with a payment issue, please contact us at:

Chillratinie
180 Potter Branch Rd
Oneida, Kentucky
Phone: (606) 658-2125
Email: info@chillratinie.com
Website: chillratinie.com

Thank you for choosing Chillratinie! We are here to help ensure a smooth and secure payment experience.